Shipping insurance will cover the cost of replacing your order in the case that your order is missing or stolen.
To avoid fraud or misuse, each case will be audited before the order can be replaced.
If your package is missing more than 5 days past the delivery date, you may request to use your shipping insurance by filing a claim with us. To file a claim, you must provide your order number as well as a tracking number to firstname.lastname@example.org. After we confirm your order and tracking number, we will file a trace with Canada Post.
If a trace is filed, Canada Post will start an investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will receive it a few days later. If they cannot locate it, and it is deemed lost or stolen we will replace your order.
Insurance will only cover packages that do not make it to their final destination and can be confirmed lost or stolen or in “limbo” by postal tracking. All packages are shipped to the exact address that is provided by the customer (you). Therefore; once the package is delivered by the postal worker the package is considered delivered and fulfilled. Once the package is delivered and confirmed you can no longer claim for the order.
Shipping insurance is single-use and only applies to the order it was purchased with. It cannot be rolled over or used with any future or prior orders. The charge of $10.00 is non-refundable and non-recurring. Insurance will only apply to orders that do NOT make it to their specified address and must be counted missing for 5 business days after Canada Post has completed their investigation (this does not include weekends or stat holidays). All packages are delivered via express shipping (2-day shipping).