FAQs

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Orders & Account

How do I order from you?

‣ Go to the Shop and browse through our selection.

‣ Click on the desired products and choose the quantity you want, then add them to your cart.

View your cart to apply any coupon codes and see your order total.

‣ Once you’re happy with your order, click on Proceed to Checkout.

‣ If you’re an existing customer, log into your account to have your shipping and billing information filled. If it’s your first time shopping with us, fill out all the required fields and create an account password.

‣ Once all the required fields have been filled out, select your payment method and place the order.

‣ If you paid with a credit or debit card, your order will be sent to processing right away. If you paid with Interac E-Transfer, send the payment amount using the information provided on the order confirmation page. Once your payment is accepted, your order will be sent to processing.

How do I create an account?

Creating an account is quick and easy. Head over to https://www.thewellnesstemple.net/my-account/ and fill out the registration form. Once your email is confirmed you can begin shopping on our site and collecting points. Accounts can also be created during the checkout process.

How do I check how many points I have?

To check your Wellness Points balance, log in to your account and go to https://www.thewellnesstemple.net/my-account/my-wellness-points/.

Do I need a medical recommendation?

No medical recommendation is required to order with us. All that we require is that you meet the minimum legal age to purchase cannabis in your province.

Can I change or cancel my order?

If you would like to add to or edit your order, you’ll need to place a new order and your original order will automatically be cancelled if left unpaid. Alternatively, you can submit a cancel request through https://www.thewellnesstemple.net/my-account/orders/.

Please note that your order cannot be changed or cancelled once it has already been shipped.

Can I order outside of Canada?

No. We only ship within Canada.

Shipping & Delivery

How much does shipping cost?

We charge a flat rate of $15.00 for orders going to BC, Alberta, Saskatchewan, Manitoba, and $20.00 for all other provinces and territories.

Orders above $199 qualify for free express shipping.

How long until I receive my order?

After your order has shipped, you can expect it to be delivered within 2-3 business days (Monday to Friday) to most locations across Canada. For remote locations, an additional 1-2 business days may be required.

When will my order ship?

If we receive your order and payment before our 12 pm PST cutoff time, your order will be shipped the same day. Orders placed after 12 pm PST will be shipped the next business day. Please note that we do not ship on weekends. In rare cases such as holidays and long weekends, additional time may be required to ship orders.

What shipping service do you use?

All orders are shipped via Canada Post XpressPost.

What happens if I don't receive my order?

If you do not get your order within 2 days after the expected arrival date, please contact us and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

How will my order be packaged?

All orders are shipped in plain and discreet packaging with no indication of the contents. All contents will be vacuum sealed and 100% smell-proof.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking link. You can also track your order using your order details via this link.

Please note that it may take up to 24 hours for the tracking information to begin updating.

Payments

What payment methods do you accept?

We accept payments via Interac E-Transfer and most major Credit & Debit cards.

How do I pay with E-Transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Where do I find the payment details?

Payment details are found on the order confirmation page after you have placed your order. You will also be emailed the details after placing your order. Please keep a copy for your records or screenshot the page so you know where to send payment. Note that the e-mail address and security question/answer change periodically, so make sure you are sending to the one on your confirmation page.

What happens after I pay?

Once your payment has been received and verified by our system, your order will automatically be moved into processing and we will begin preparing your order. After your order has shipped, you will receive a confirmation email with tracking details.

Do you offer refunds?

Due to the nature of our business, we are unable to offer any refunds under any circumstance. If there are any issues with your order, they may be resolved with a replacement order or in-store value.