If you have any questions, you can browse our frequently asked questions below, or contact us via email at [email protected] or via our live chat in the bottom right corner of your screen!

Is it safe ordering from The Wellness Temple?

We’re one of 120+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

How do I place an order?

1. Locate the products you are interested in ordering by going to https://www.thewellnesstemple.net/shop/
2. Click on the desired product(s), choose your quantity then click “Add to Cart”
3. When you have all your products in your shopping cart and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page.
4. Check to see if everything looks right. If you have a coupon code, enter in the code and click Apply Coupon. When you’re ready, click ‘Proceed to Checkout’.
5. Fill in all the necessary shipping/billing information and upload an image of your ID to verify your age. You may blank out anything except your name and date of birth. We will delete your ID from our system immediately after verifying your age.
6. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.
7. On the Checkout Confirmation page, you will see your order number and instructions on sending an Email Money Transfer. Orders only ship after the Email Money Transfer has been received.
8. Once your payment has been confirmed, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as it is available.

That’s all! You’re order will arrive within 2-3 business days to anywhere in Canada.

Is there a minimum order amount?

All orders must meet a minimum subtotal (cost before shipping) of $75.

When will my order ship?

If your order is placed before our 12pm PST cutoff time, your order will be shipped the same day (business days only). Otherwise, your order will be shipped the following business day.

What payment methods do you accept?

At the moment we are only accepting Email Money Transfers.

How do I send an Interac E-transfer?

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

I've sent the E-transfer. What's next?

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

What happens if I don't send my payment?

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

What are the shipping costs?

Shipping depends on the province you are located in. If you live in British Columbia, Alberta, Saskatchewan, or Manitoba, there is a flat rate shipping fee of $15. For all other provinces, there is a flat rate shipping fee of $20. All orders exceeding $200 will receive free shipping.

How will my order be packaged?

All orders are packaged discreetly in a vacuum-sealed bag that is placed in an unmarked box and shipped inside a Xpresspost mailer. There will be absolutely no smell or any indication of what is inside.

What happens if I don't receive my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Canada Post says "successfully delivered" but I have not received my order.

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Why was my package sent with a “Signature Required”?

All orders of $500+ will be sent with a signature required so that we can ensure you received your package.

Canada Post tracking information has not updated recently.

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

My tracking number doesn't work. Help!

We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.

What is shipping insurance?

Shipping insurance will cover the cost of replacing your order in the case that your order is missing or stolen.

To avoid fraud or misuse, each case will be audited before the order can be replaced.

If your package is missing more than 5 days past delivery date, you may request to use your shipping insurance by filing a claim with us. To file a claim, you must provide your order number as well as tracking number to [email protected] After we confirm your order and tracking number, we will file a trace with Canada Post.

If a trace is filed, Canada Post will start an investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will receive it a few days later. If they cannot locate it, and it is deemed lost or stolen we will replace your order.

Insurance will only cover packages that do not make it to their final destination and can be confirmed lost or stolen or in “limbo” by postal tracking. All packages are shipped to the exact address that is provided by the customer (you). Therefore; once the package is delivered by the postal worker the package is considered delivered and fulfilled. Once the package is delivered and confirmed you can no longer claim for the order.

Shipping insurance is single use and only applies to the order it was purchased with. It cannot be rolled over or used with any future or prior orders. The charge of $10.00 is non-refundable and non-recurring. Insurance will only apply to orders that do NOT make it to their specified address and must be counted missing for 5 business days after Canada Post has completed their investigation (this does not include weekends or stat holidays). All packages are delivered via express shipping (2-day shipping).

How do I become a member with The Wellness Temple?

To register on our site, click ‘Log in/Register’ and enter some basic information. You must provide an image or scanning of one piece of ID for age verification purposes. Only your date of birth and name must be visible. Once your account has been verified by an administrator, you may log in and begin shopping with The Wellness Temple!

How is my information kept secure?

We take the responsibility of making sure we’re not shipping our products to children very seriously. As such, we verify the age of all our members before shipping their parcel. Another responsibility we take just as serious, is the safe storage of the data you share with us. We wipe ID data of our customers immediately upon verification.

How long will it take to be verified?

Verification usually takes no more than an hour depending on the time of day your account was submitted. If it has been more than 24 hours and your account has still not been verified, please email us at [email protected]